Incident 3661 - Service Interruption on PeopleNet Fleet Manager Portal Service(s)
Incident 3661 - Service Interruption on PeopleNet Fleet Manager Portal Service(s)
2024-11-19T13:11:00.0000000Z
2024-11-19T13:11:00.0000000Z
Our team is actively investigating a potential issue impacting the stability of the PeopleNet Fleet Manager.
Further updates will be shared as soon as more information is available.
2024-11-19T15:24:00.0000000Z
2024-11-19T15:24:00.0000000Z
Reports to our Technical Support team confirm that some users experienced issues this morning while navigating the PFM and performing Instinct installations.
A restart of the PFM web servers was performed, showing initial improvements in system health. Our engineers are continuing to monitor and investigate further.
2024-11-19T16:23:00.0000000Z
2024-11-19T16:23:00.0000000Z
Our engineers have identified an internal issue impacting a limited number of requests to the PFM and are actively implementing changes to resolve the problem.
2024-11-19T17:29:00.0000000Z
2024-11-19T17:29:00.0000000Z
Ongoing monitoring confirms that the implemented fix has effectively resolved the identified issues, resulting in significant improvements to PFM system health and stability.
Any remaining impact is minimal and isolated but should be resolved once the same fix is applied to and validated on the remaining PFM web servers. A final update will be provided upon completion.
2024-11-20T04:13:00.0000000Z
2024-11-20T04:13:00.0000000Z
Continued monitoring has confirmed all systems to be stable and fully operational.